Salt Lake City’s Choice for Expert Residential Window Cleaning

Frequently Asked Questions

Have a question about our services? We have you covered! Check out our most commonly asked questions, below.

• Can you give me a free quote?

  Yes! We would love to provide a free quote to you. Please fill out the Free Estimate form by clicking here and we will reach out to you or call our office at 801-553-6481 and we can help you that way.

• How much do you charge?

  Our rate is typically $3-$5 per pane per side. Our price will occasionally be lower or higher depending on size, height and certain types of windows, such as french panes or storm windows.

• Is there a minimum charge?

  Yes, there is. The minimum charge for a one-time job is $110.00 if you live within 20 minutes of our home office in Sandy, Utah. The farther we go the minimum does increase. We want to make our services worth it to you though so if you find that your job would be less than the minimum requirement please talk to us about perhaps adding services so that you are getting your money’s worth.

• Will you wear masks?

  Absolutely! With the current conditions such as they are and as a sign of respect to you, we will always wear masks whenever we are inside a building. If we are outside and interacting no closer than six feet, we will work without masks according to local restrictions. However, again, safety is our top priority and we want to do anything we can to help with the current pandemic.

• Do I need to be home for my appointment?

  If we are only doing the exterior of your home and we have access to the areas being cleaned then no, you do not need to be home. You can go about your day and come home to the work done. We do need you home if we are doing interior work, or if you have exterior security screens as they need to be removed from the interior of your home.

• Do you work on weekends or in the evenings?

  Typically, we do not work on the weekend or in the evenings. There may be special requests that can be accommodated, although that is not always the case. When we do weekend or evening work there is usually an upcharge to the work being done. If this is something you are interested in, please call us at 801-553-6481.

• I have high up windows; can you still take care of my house?

  It is extremely unusual that we are unable to get to all your windows. For residential locations we can go up four stories. Our commercial team can go up forty stories. If you are still concerned, we would be happy to come and check out your location to confirm our accessibility.

• What do you use to clean windows?

  Good old-fashioned soap and water. There are also times we use a water filtration system that uses on-site purified water, this allows windows to dry spot free. Think of it like a car wash, but so much more thorough!

• What about window wells?

  This is a commonly asked question because it can be a bit confusing! Do we do windows that are inside wells, yes, absolutely. Do we clean out the wells meaning the garbage and gunk on the well floor? Yes, we can do that. Do you want the side walls cleaned? We would be happy to help. Just be clear with us in what you need. When it comes to the wells the price will range based on how much time it will take to complete the job. As you can imagine some homes only have a few leaves to clean up at the bottom and some wells, well they look like haunted forests with untold creepy crawlies

• Is it different if I have French panes? Storm windows? Pella Windows?

  Yes. Yes. And yes. If you have specialty windows the price will vary. Price is based on each type of specialty window. Please contact us for details.

• How frequently should I have my windows cleaned?

  Overall, we recommend no less than twice a year for the exterior and at least once a year for the interior. The frequency depends on several factors. How much wind kicks up in storms near your home? Do you have pets and/or small children that touch the windows? Does your city have hard water that gets on your windows? How active is your home? Every location is different, and we have a plan for that. See our maintenance plan discounts that are available here

• What do your technicians do to show respect in my home?

  Our technicians will wear booties instead of shoes or remove shoes based on customer preference, we wear masks, and we cover ladders with ladder towels. If we move an object in your home, we move it back (please see how to prepare for my appointment). In short, we always do our best to leave a location better than we found it

• Why should I hire a professional instead of do it myself or higher a neighbor kid?

  There are several reasons why choosing a professional is the best option. Do you really want to climb up and down on ladders? Or do you want someone who isn’t licensed, insured, and even trained doing that on your property? Do you want the jobs done by trained and experienced individuals who will be able to get in and out without causing you stress or leave your home looking worse than when they started? You do what you are best at and allow us to do what we are best at for you. You can decide if it is worth it to you.

• What areas in Utah do you cover?

  Primarily we service Salt Lake, Utah, Davis, Wasatch, Summit, and Tooele counties. However, we do go beyond those locations. Please note though that the farther the distance there may be a travel fee associated with your service. Please contact our office at 801-553-6481 with any questions

• Is a gratuity expected?

  As with most home service industries gratuities or tips are never expected, but always appreciated. Should you decide you would like to provide a tip, but don’t know what to do, you’ll find a quick online search will recommend anything from $5 per technician to 20% of the total bill. Whatever you opt to do is at your discretion and we first and foremost appreciate the opportunity to do business with you.

• Can I get a discount if I refer a friend/family member?

  We hope we always instill enough trust and confidence with you in our work that you would be willing to refer us to family members or friends. Currently though, we do not offer discounts for such referrals. That may change in the future, but as of now our discounts come through our maintenance plan

• Is a contract required to be on a maintenance plan?

  No, currently we do not require a contract. Just let us know when you would like us to start and how frequently you would like us to return. We like things simple.

• I’ve heard that my solar panels won’t work as well if they are dirty, is that true?

  According to Popular Mechanics (https://www.popularmechanics.com/science/energy/news/a27112/pollution-can-block-25-percent-of-solar-power/#:~:text=They%20found%20that%20solar%20panels,of%2035%20percent%20or%20more.): “They found that solar panels in very dirty environments saw a 25 percent drop in efficiency from atmospheric pollution alone. Combining these two effects, a solar panel located in a heavily polluted environment that hasn't been cleaned in a month or more might see a total efficiency drop of 35 percent or more.” With that said, we would recommend regular maintenance cleaning to keep up the efficiency of your solar investment.